Frequently Asked Questions

An account allows you to book cars, manage reservations, and access your rental history.

Select “Sign up” and follow the registration steps. For email registration, confirm your email address using the verification link. Before booking, complete the customer information and documents requested in your customer area.

Use a strong, unique password and avoid sharing your login details with anyone.

Click on “Forgot password?” on the login page and follow the instructions to reset it.

If you believe your account has been compromised, reset your password immediately and contact our support team.

You can search and compare vehicles without an account. To submit a booking request and authorize payment, sign in and complete the required customer information. The booking is confirmed only when the rental agency accepts it.

Ask the agency before the scheduled rental end. It must confirm availability, the new end date and time, the price and conditions in writing. Additional days and their security deposit are agreed and paid directly with the agency, with an updated rental contract. IJAROC does not collect this payment or manage the extension’s deposit; its deposit for the initial booking is not extended.

You pay for your booking on IJAROC in euros (EUR), by bank card through Stripe or through PayPal, according to the options available at checkout. IJAROC’s payouts to agencies in Moroccan dirhams do not change the currency of your online booking payment.

Stripe and PayPal process online payments. IJAROC does not store full payment card details. It retains the transaction references and information needed to track payments, refunds and deposits, as explained in the Privacy Policy.

Open the reservations section of your customer area to view your bookings and their status. After the agency accepts, the confirmation email includes the agency name, the lessor’s name and their WhatsApp number to arrange handover and return.

Yes, adding a second driver is free. They must be over 20 years old and hold a valid driving licence. Enter their first and last name in the booking options, then declare them to the lessor before they drive.

Before handover, the lessor checks the customer’s driving licence and signs the rental contract with them. The customer inspects the car and checks its documents: registration certificate, insurance and roadworthiness inspection where required. At handover and return, the lessor and the customer must each take photos and record a video of the vehicle. The customer also checks the car’s condition on return and reports any issue to the lessor.

The cancellation process depends on the time remaining before departure:

1. 1For a confirmed booking with more than 24 hours before departure, use the cancellation action in your customer area.
2. 2During the final 24 hours, contact IJAROC through the booking’s contact button, the contact form or [email protected]. Contact support as well if the start time has passed and the vehicle has not been handed over.
3. 3Provide your booking reference and explain your request, with any relevant evidence. Customer complaints unrelated to the deposit receive a written response within a maximum of 48 hours, including weekends and public holidays.

The rental terms set the following rules:

1. 1Cancellation before the scheduled start entitles you to a full refund of amounts paid, whether you or the agency cancel. This also applies after the start time or for a no-show if the vehicle has not been handed over. No vehicle-delivery costs may be deducted before handover.
2. 2After handover, an early return for personal convenience does not entitle you to a refund of unused days, subject to your mandatory rights. A breakdown, accident or vehicle-document problem preventing the rental from continuing follows the rules explained below.

Inform the agency and IJAROC promptly. Before handover, an unavailable booked vehicle without a replacement you expressly accept in writing, or missing or non-compliant required vehicle documents, allows cancellation with a full refund. During the rental, contact the agency for a solution. If a breakdown, accident or document issue prevents the rental from continuing and no suitable replacement or compliant solution is available, IJAROC refunds unused days from the day after the interruption; that first day is excluded. This also applies to an accident for which you are responsible. Damage and the deposit are handled separately, and your mandatory rights remain unaffected.

Once IJAROC approves a refund of the rental price, it sends the refund instruction to the payment provider used, Stripe or PayPal, within 5 working days: Monday to Friday, excluding public holidays in France. The date the money reaches you then depends on the provider and your bank. An uncharged payment authorization is released instead of refunded. Security-deposit release follows its own deadlines.

For a deposit managed by IJAROC, the agency has 3 hours after the scheduled booking end to submit a claim. Without a claim, IJAROC requests release after that window and no later than 48 hours after the scheduled end; your provider and bank determine when the funds become available. If a claim arrives in time, you receive its details and evidence by email and have 24 hours from that email being sent to respond in writing before any deduction decision. Release may be delayed during review, within the authorization’s validity. Deposits held directly by the agency follow the conditions disclosed before booking.